You Control More in the Hiring Process Than You Think

Beverly Flaxington is a practice management consultant. She answers questions from advisors facing human resource issues. To submit yours, email us here.

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Dear Bev,

It is frustrating for us to try and add to our great team when there are so few “good” people in the market from which to choose. We have been looking to fill a client-support associate (CSA) role for almost 10 months. We interviewed people, but none of them had enough experience, weren’t motivated, didn’t prepare for the interview by learning about us and did not ask good questions. Oh, and very importantly, we are an in-office team – all seven of us are here every day. But everyone insists on work-from-home (WFH). We are not averse to finding a great candidate and allowing them to work from home for some of the week.