Money Changes Your Clients: Key Psychological Insights for Financial Advisors

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Dan’s new book for millennials, Wealthier: The Investing Field Guide for Millennials, is now available on Amazon.

Understanding how money impacts human behavior and psychology may help serve your clients effectively. A study titled The Psychological Consequences of Money reveals how wealth can influence your client’s social interactions, willingness to seek help, and overall mental well-being. These findings are particularly relevant in financial planning, where money is central to decision-making and relationships.

A flawed assumption

We are led to believe that accumulating wealth is the holy grail and the key to happiness. The premise of much of the financial media is that more wealth is something we should spend a significant portion of time aspiring to achieve. But is this assumption valid?

Not according to social psychologist Paul Piff. In a TED talk, he painted a dim picture of the benefits of wealth accumulation: “As a person’s levels of wealth increase, their feelings of compassion and empathy go down, and their feelings of entitlement, of deservingness, and their ideology of self-interest increases.”

Piff references a series of studies with these troubling findings:

  • Wealthy people have a sense of self-entitlement and believe they deserve their good fortune. One experiment demonstrated those driving more expensive cars were less likely to stop for pedestrians in California, even though they were legally required to do so.
  • Lower-income families are more charitable (although I have seen research questioning this conclusion).
  • Lower-income participants were better able to analyze the facial expressions of people in photos and strangers in mock interviews. They seemed to evidence superior emotional intelligence.