How Do Clients Rate Their Outsourced Trading Providers?

To be considered a best-in-class outsource trading provider, one must excel in many areas.

The Trade’s Outsourced Trading Survey for 2023 sought to discover what makes a successful provider and what trading firms are doing well. The survey asked clients what factors were important to them and how different providers performed in various categories.

Russell Investments was included in this survey, receiving extremely positive feedback from clients and highlighting key areas of outsourced trading services that might be underappreciated by the broader market.

Client services and relationship management

One category where Russell Investments saw success was in ‘Client services and relationship management’: achieving a perfect score from respondents (77 basis points above the survey average). In the survey, one client even noted Russell Investments as “the best team and partner” and “always looking after us and steering us when markets turn”.

Russell Investments’ high-touch approach to supporting clients likely contributed to the above average result. This approach spans the entire investment management process, including Russell Investments functioning as designated traders and collaborating with portfolio managers to align alpha ideas and investment strategies.

This engagement includes in-depth discussions on cash needs, market insights, and optimal trading desk strategies that provide a degree of service that might be lacking in other less consultative approaches in the outsourced trading landscape. A hands-on approach also benefits clients with less sophisticated inhouse technology that may require a more comprehensive partnership.