Will AI Ever Pay Off? Those Footing the Bill Are Worrying Already

Tracking down those in the technology industry cautious about artificial intelligence is much like looking for Republicans in San Francisco: There’s plenty of them out there, if you’d care to ask. And lately, they seem to be growing in number.

On the one hand, it’s an optimistic time. Encouraging numbers published last week showed the level of startup investing in the April-June quarter had increased 57% compared with the level in the period a year earlier, with more than half of it going to AI companies. The trend has proved meaty enough to fuel talk of a “great reawakening” in the sector — a welcome turnaround from a year ago when startups were told to hunker down for a “mass extinction event.” (It turned out to be more of an Ozempic-speed slimming down of costs and workforce.)

The AI hype has made that period of relative sobriety rather short-lived. As just about every tech commentator has observed, AI is a wave unlike anything seen since the advent of the internet. The early big winners have been companies like Nvidia Corp. (stock up 213% in the past 12 months) and Taiwan Semiconductor Manufacturing Co., which briefly joined the $1 trillion valuation club on Monday.

Though there is some nervousness around how long soaring demand can last, no one doubts the business models for those at the foundations of the AI stack. Companies need the chips and manufacturing they, and they alone, offer. Other winners are the cloud companies that provide data centers.

But further up the ecosystem, the questions become more interesting. That’s where the likes of OpenAI, Anthropic and many other burgeoning AI startups are engaged in the much harder job of finding business or consumer uses for this new technology, which has gained a reputation for being unreliable and erratic. Even if these flaws can be ironed out (more on that in a moment), there is growing worry about a perennial mismatch between the cost of creating and running AI and what people are prepared to pay to use it. The promise that AI could revolutionize every facet of life and business is offset by the chance that it, well, won’t.